To initiate a return, please submit a request for a Return Authorization (RA) via E-Mail at email@example.com. Alternatively, you can contact our Customer Care team to assist you with the return process. KUNZTEN adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Please follow this step-by-step guide to initiate a return request:
Step 1 – Request a prepaid return label (PPL) via E-Mail at firstname.lastname@example.org
Step 2 – Your PPL and return instructions will be sent to the e-mail address associated with the order
Step 3 – Print the label out and carefully follow the instructions
Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.
KUNZTEN reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
KUNZTEN does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Once the returned merchandise has been quality checked and approved, KUNZTEN will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 10 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.
KUNZTEN reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.